I’d like to ask for a refund. Who do I contact?
Our Customer Support team will assist you regarding refunds. Email us at email@example.com
Please go to our Return & Refund page for more information.
I’ve emailed you guys but haven’t received a reply yet. When will I get a reply?
Although we aim to get back to you ASAP, we may experience a high traffic of email from customers worldwide which may result in longer response times. Please give us 3 working days to get back to you.
How do I know if an item is in stock?
You will be notified if an item is out of stock during the checkout process.
Why is my item out of stock?
We strive to maintain availability of all items listed in our catalog. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock.
What can I do if an item is out of stock?
If an item is out of stock, please check the product page periodically for stock updates. Quantities are updated throughout the day to reflect current stock levels.
An item is missing or damaged during my delivery. What should I do?
Please contact firstname.lastname@example.org so that we can help you!
When will I receive my order?
To track your order, please click here. You will be directed to Track My Order page to see all of your order and shipping info.
Can I get my order delivered faster?
Your delivery method is determined upon checkout and will follow the estimated time. We are unable to make changes to the parcel journey as it is handled by a third party company.
Why is my order shipping in multiple packages?
To get your items to you ASAP, we sometimes need to ship different items from different locations like our multiple distribution centers and retail stores.
Do you ship internationally?
Yes, our customers are from all over the world and we ship to over 100 countries!
What do I do if I need to cancel / change my order?
We process your order straight away once it is confirmed. Therefore, we are unable to accept any cancellation or change request to purchased items.